Your phone number has been automatically opted-in to receive flood warnings
Why was my phone number opted-in?
Your phone number has been automatically opted-in to the flood warning service because your address is at risk of flooding in the future.
This service allows people at risk to be better informed and take action to protect themselves, their family and their property.
We have a legal duty to warn and inform those at risk of flooding. By working with mobile and landline phone providers, we reach people at risk even if they haven’t registered for updates, or their number is ex-directory.
Is my personal information secure?
If you’ve received a message, we will only use your personal information for flood warning purposes. We do not know your name or address.
The Environment Agency manages the flood warning systems that we use. Their privacy notice explains how they deal with your information.
Natural Resources Wales use the same systems and will have access to your personal information if you ask for a service in Wales. Read how Natural Resources Wales uses your personal information.
Do I need to do anything?
You can fully register, or opt out of the service. If you opt out, you won’t get any automatic flood warnings.
If you do nothing
Your phone will automatically receive local flood warnings whenever they are issued. However, this opt-in service may be withdrawn at any time without notice. Fully register to ensure you receive the full benefits of the flood warning service.
Fully register your details
Fully register your details now to get the best experience of the flood warnings service.
- You can choose to receive warnings and correspondence in either Welsh or English.
- The service is free.
You can register more than one telephone number. You can also choose to be sent:
- flood warnings, which indicate that flooding is expected
- flood alerts, which indicate that flooding is possible
- warnings and alerts by text message, recorded voice message, or email
- warnings and alerts about more than one location
Opting out of the flood warning service
You can opt out of this service by following the instruction in the text message you received. If you no longer have the message please contact us using the details below.
Our flood warning service has three types of warnings that will help you prepare for flooding and take action. Find out what they mean and what you need to do when they are issued
Flooding is possible. Be prepared
Flooding is expected. Immediate action required
Severe Flood Warning
Severe flooding. Danger to life.
Flooding can happen anywhere
Flooding puts lives at risk and causes millions of pounds worth of damage every year. Even if you haven’t seen it at your home or business premises, this doesn’t mean flooding won’t happen.
Learn about your local flood risk
Get more information about the flood risk in your area, including:
- details of any current flood alerts or warnings
- advice about preparing for a flood and help during or after a flood
- the latest river levels
- how to get insurance, even if you’ve been flooded before
Contact Natural Resources Wales
For current flood warnings in force please call our 24-hour Floodline on:
Telephone: 0345 988 1188
Type talk: 0345 602 6340 (for the hard of hearing)