Your phone number has been temporarily added to our basic flood warning service

Next steps

To continue to get flood warnings sign up for the full flood warning service for free.

You can sign up online or call Floodline 24 hours a day 0345 988 1188.

Flood warning messages will tell you: 

• when and where flooding is expected
• advice about what to do

You can choose how you want to receive these messages, for example by phone, text, or email, and whether you would like the messages in Welsh or English.

You can cancel the service by calling Floodline.

Phone numbers in flood risk areas

Your phone number has been added to our basic flood warning service because it's been registered to an address in a flood risk area. 

Mobile and landline phone operators have provided the numbers for at-risk properties, giving us the opportunity to reach people who may not know about our free flood warning service. 

Personal information

If you've received a message about being added to the service, we do not know your name or address.

When you sign up to the full flood warning service we will record your name, address and contact details.

We will only use your personal information for purposes related to flood warnings.

The Environment Agency manages the flood warning systems that we use. Their privacy notice explains how they deal with your information. Natural Resources Wales can only process the personal data for customers in Wales. See our privacy notice.

Understanding your flood risk

If you have been added to the service this means that your address is in a flood risk area. It does not mean that a flood is currently expected.

Check your flood risk or search on a map.

Check our Flood warnings and alerts to see if there are any current warnings for your area.

Types of warning messages

Our flood warning service has three types of warnings: 

	Flood Alert Flooding is possible. Be prepared Be prepared to act Prepare a flood kit of essential items Monitor local water levels and the flood forecast on our website
	Flood Warning Flooding is expected. Immediate action required  Move family, pets and valuables to a safe place Turn off gas, electricity and water supplies if it is safe to do so Put flood protection equipment in place
	Severe Flood Warning Severe flooding. Danger to life.  Stay in a safe place with a means of escape Be ready to leave your home Cooperate with the emergency services Call 999 if you are in immediate danger

When you sign up for the full flood warning service you can choose if you would like to get Flood Alerts, which give you early warning of possible flooding.

You can also choose if you would like to be notified when warnings are removed for your area.

Opting out of the flood warning service

You can opt out of this service by calling Floodline:

Telephone: 0345 988 1188

Type talk: 0345 602 6340

Find out about call charges.

Speak to someone about this

If you would like more information about the flood warning service, how you were added, or what to do, call Floodline on 0345 988 1188 or contact us.