Your phone number has been automatically opted-in to receive flood warnings

Why was my phone number opted-in?

Your phone number has been automatically opted-in to the flood warning service because your address is at risk of flooding in the future. 

This service allows people at risk to be better informed and take action to protect themselves, their family and their property. 

We have a legal duty to warn and inform those at risk of flooding. By working with mobile and landline phone providers, we reach people at risk even if they haven’t registered for updates, or their number is ex-directory.

Is my personal information secure?

If you’ve received a message, we will only use your personal information for flood warning purposes. We do not know your name or address.

The Environment Agency manages the flood warning systems that we use. Their privacy notice explains how they deal with your information.

Natural Resources Wales use the same systems and will have access to your personal information if you ask for a service in Wales. Read how Natural Resources Wales uses your personal information.

Do I need to do anything?

You can fully register, or opt out of the service. If you opt out, you won’t get any automatic flood warnings.

If you do nothing

Your phone will automatically receive local flood warnings whenever they are issued. However, this opt-in service may be withdrawn at any time without notice. Fully register to ensure you receive the full benefits of the flood warning service.

Fully register your details

Fully register your details now to get the best experience of the flood warnings service.

  • You can choose to receive warnings and correspondence in either Welsh or English.
  • The service is free. 

You can register more than one telephone number. You can also choose to be sent:

  • flood warnings, which indicate that flooding is expected
  • flood alerts, which indicate that flooding is possible
  • warnings and alerts by text message, recorded voice message, or email
  • warnings and alerts about more than one location

Opting out of the flood warning service

You can opt out of this service by following the instruction in the text message you received. If you no longer have the message please contact us using the details below.

Flood codes

Our flood warning service has three types of warnings that will help you prepare for flooding and take action. Find out what they mean and what you need to do when they are issued

Flood alert

Flood Alert

Flooding is possible. Be prepared

  • Be prepared to act
  • Prepare a flood kit of essential items
  • Monitor local water levels and the flood forecast on our website
Flood warning

Flood Warning

Flooding is expected. Immediate action required 

  • Move family, pets and valuables to a safe place
  • Turn off gas, electricity and water supplies if it is safe to do so
  • Put flood protection equipment in place
Severe flood warning

Severe Flood Warning

Severe flooding. Danger to life. 

  • Stay in a safe place with a means of escape
  • Be ready to leave your home
  • Cooperate with the emergency services
  • Call 999 if you are in immediate danger

Flooding can happen anywhere

Flooding puts lives at risk and causes millions of pounds worth of damage every year. Even if you haven’t seen it at your home or business premises, this doesn’t mean flooding won’t happen. 

You can find out the likelihood of a property flooding in the future.

Learn about your local flood risk

Get more information about the flood risk in your area, including:

Contact Natural Resources Wales

For current flood warnings in force please call our 24-hour Floodline on:

Telephone: 0345 988 1188

Type talk: 0345 602 6340 (for the hard of hearing) 

Find out more about call charges

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